• Our service providers nationwide operate a 24-hour duty system and provide round-the-clock support for users.
• Customer visits, letters and phone calls are handled and responded to within 8 hours.
• Warranty service requests are implemented within 4 hours, and urgent parts are dispatched within 24 hours, except for complete engine assemblies.
• After receiving a rescue request from the user or notice from the marketing company, the service station dispatches service personnel within 30 minutes and must arrive on site within 12 hours, except in remote areas.
• After a warranty agreement is reached with the user, major issues must be resolved within 72 hours, and general faults must be repaired within 8 hours. If delays are caused by us, compensation of RMB 50 per hour will be paid to the user, with less than one hour counted as one full hour and 24 hours calculated as one day.
